- We work closely in partnership with you to ensure you get the product you require to the specification you want.
- We will listen to what you want and work with you to come up with the best product for your particular budget.
- We provide support all the way through an order or project from design advice, product fabrication and delivery requirements.
- We offer a truly bespoke service in order to deliver great, high quality products that are delivered on time and perfectly match requirements.
The Horizon Bespoke Fabrication process
Invariably most of our projects start life as an email or telephone enquiry for a vague request from the customer.
From here we will contact the customer and talk through the exact requirements and the purpose of the product, and glean any other information key to the project.
From this we will then work up a detailed quote and provide information or prices for alternative products we feel may be suitable.
We often get enquiries for bespoke products that even the customer isn’t 100% sure about what they actually require.
We will then set about thinking of potential options and working with the customer to come up with the best solution. This may involve site visits, 3D drawings or physical samples.
Once all parties are agreed as to the product, specification, timescales and cost, then the job comes to life in our production facility. Our skilled team will work the project through to completion, with our account managers keeping the customer up to speed with the status of the project right through to delivery.